Federal Student Aid pauses PSLF and IDR payment counts as borrowers report missing months and stalled forgiveness progress
Borrowers across the United States report that the StudentAid.gov dashboard has stopped updating qualifying payment counts for Public Service Loan Forgiveness and income driven repayment forgiveness, a pause the federal student aid office says is caused by data inconsistencies. The freeze has left some public servants unable to confirm they reached the 120 payments needed for forgiveness and prompted calls for clearer timelines and fixes.